Support centre
How can we help?
Choose the area you need, run the built-in checks, or open a support request for Utilize, Formalize, or Vocalize.
Setup health and repair
Check the bot installation, application category, staff roles, role order, and Discord permissions.
Run setup checks → FormalizeForms and submissions
Manage drafts, publishing, submission reviews, files, exports, and retention settings.
Open staff dashboard → VocalizeVoice-room support
Review room setups, logging channels, blocked names, and the selected Discord server.
Open Vocalize → UtilizeAccount and server access
Sign in with Discord, choose a server, check installations, and open the correct dashboard.
Open Utilize →Common fixes
Formalize is not creating application channels
Open Formalize Setup health. Confirm an application category and staff roles are selected, then use Repair Discord permissions. The Formalize role must sit above the configured staff roles.
A Discord server is missing
Utilize displays servers where your account has staff-level Discord permissions. Confirm you have Manage Server, Manage Channels, Administrator, or server ownership, then sign out and back in.
The wrong server dashboard opens
Return to Utilize and select the server again. The selected guild ID is placed in the dashboard URL so each server keeps its own forms and settings.
I need a submission or uploaded file removed
Authorised Formalize staff can delete individual submissions from Submission workflow. For a privacy request, do not post personal information publicly; request a private contact method.
Still need help?
Send a private request directly to the Utilize support inbox. Include the affected product, what you expected, what happened, and any non-sensitive error message.